Privacy & Refund Policy
Secure Online Managements S.L. (“us”, “we”, or “our”) operates the https://carcheckpremium.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at: https://carcheckpremium.com/terms-and-conditions.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
Log Data
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
In any case, we will always act in accordance with the relevant **General Data Protection Regulation (EU) 2016/679 (GDPR)** and the **Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD)**.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without parental consent, we take steps to remove that information from our servers.
Payment Processing
We use Stripe for payments and other services. If you wish to use one of these services and pay on our website, Stripe may collect the personal data you provide, such as payment details and other identifying information.
Stripe processes this information to operate and improve the services it provides to us and others, including fraud detection, risk prevention, authentication, analytics related to transaction performance, and compliance with applicable legal requirements.
The processing of this information is subject to **Stripe’s Privacy Policy**, available at: stripe.com.
Refund Policy
At CarCheckPremium.com (“we”, “our”, “us”), customer satisfaction is important to us. This Refund Policy explains when and how refunds may be issued for purchases made on our website.
1. Digital Service Disclaimer
CarCheckPremium.com provides digital vehicle history reports and related online services. Once a report has been generated and delivered, it is considered used, and therefore refunds are limited as described below.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
Payment Error: You were charged multiple times for the same report.
Report Not Delivered: You did not receive the purchased report due to a technical error on our side.
Incorrect Report Type: You purchased the wrong report and have not yet accessed or downloaded it.
Refunds will not be issued if:
The report has already been accessed, viewed, or downloaded.
The vehicle information provided by you was incorrect.
You are dissatisfied with the report contents where accurate data was delivered.
3. Refund Request Timeframe
All refund requests must be submitted within [7 / 14 / 30] days of the original purchase date. Requests submitted after this period may not be considered.
4. How to Request a Refund
To request a refund, please contact us with the following details:
Order number
Email address used for purchase
Reason for refund request
Contact Email: [support@carcheckpremium.com]
Our support team will review your request and respond within [2–5] business days.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Jurisdiction and Applicable Law
This Policy shall be governed and construed in accordance with the **laws of Spain**, in particular the **General Data Protection Regulation (GDPR) (EU) 2016/679**, the **Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD)**, and other applicable Spanish and EU regulations.
Any dispute arising from this Privacy Policy shall be submitted to the jurisdiction of the courts and tribunals of the consumer’s domicile in Spain.